Shipping & Returns

Delivery & Returns, Made Simple

1. Shipping Methods & Times

We ship worldwide. Air freight: 3-10 days to most destinations. Sea freight: 20-30 days for volume orders (FOB, CIF or DDP terms available). Tracking is provided for all shipments.

2. Shipping Costs

Shipping costs are calculated per order weight and destination and shown in your quote. Complimentary shipping applies to eligible retail orders over $250, where offered.

3. Customs & Duties

For DDP orders we handle customs and duties. For FOB/CIF orders, import duties and taxes are the buyer’s responsibility and vary by country.

4. Sampling Shipment

Samples ship by express courier (3-7 days) with tracking. Sample shipping is charged separately and credited toward production orders where agreed.

5. Returns & Claims

Our 30-Day Guarantee: if your order arrives damaged or does not match the approved sample, contact us within 14 days of receipt with photos. Verified issues are replaced, repaired or credited – no quibbles.

6. Non-Returnable Items

Customized and personalized products (embroidered, printed or made-to-measure) are produced to your specification and cannot be returned unless they carry a verified manufacturing defect.

7. Contact for Support

For shipping or returns support, email custom@stolora.com or WhatsApp +86 13286197071. We reply within 24 hours.

Questions about this policy? Contact custom@stolora.com or WhatsApp +86 13286197071.